FAQ

Questions We Get Asked

Everything you need to know before you request a ride.

Luxx Miami

How do I book a ride with Luxx Miami?

Tap Book Now anywhere on the site, or visit our Contact page, to open a short request form. Choose a vehicle, share your date, time, and occasion, and send the request by text or email. A real person on our team confirms the details with you directly.

What information do I need to provide?

Your preferred vehicle, date, time, and roughly how long you will need the car, plus your name and phone number. Adding an occasion (airport transfer, night out, wedding, corporate, or tour) helps your concierge plan the right ride.

Does submitting a request confirm my booking?

Not automatically. Submitting sends your request to our team, and a real person confirms your vehicle, date, and time with you directly before anything is final.

How much does a ride cost?

Vehicle pages show a starting FROM rate. Your exact total depends on the vehicle, duration or route, and the specifics of your trip, and is confirmed with your concierge when you book.

Can I change my booking, and how does payment work?

Yes. Reach out by phone, text, or email and your concierge will help adjust the date, vehicle, or details. Payment and cancellation terms are confirmed with your concierge when you book — nothing is charged automatically when you submit a request.

What is a ride-along exotic car tour?

On a Luxx Miami exotic car tour, you ride as a passenger while a professional driver handles the car. It's built around the experience of riding in an exotic vehicle through Miami, not driving one yourself. See the full lineup on our Tours page.

Do I get to drive the car on a tour?

No. A professional driver handles the car for the entire tour while you ride along in the passenger seat. If you're hoping to drive yourself, that's a self-drive rental, which isn't something we offer here — every Luxx Miami tour is a ride-along experience, from start to finish.

Is tour pricing per person or per vehicle?

Tour pricing shown on our Tours page is per person. Share your group size when you inquire, and your concierge will confirm the total for your party.

What vehicles are available?

Our chauffeured fleet includes sedans, SUVs, and a custom Sprinter van for larger groups. Visit our Fleet page to compare vehicles, or check the "Which Vehicle" section on any service page.

Do you offer transportation for weddings and corporate events?

Yes. Our Weddings & Events and Corporate Travel services cover everything from a single vehicle to coordinating around your planner's or team's schedule. Share your date and details, and your concierge will help you plan it.

How do I reach a real person?

Call or email using the details on our Contact page, or open the booking form from any Book Now button. A real person on our team handles every request.

Didn't Find Your Answer?

Reach out directly, and a real person on our team will help you plan the ride.

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